work with INSIGHT

Our Services

management services:

Insight’s HTM Services are designed to bring tested best practices to your facility. Our experience working for and with major multi-hospital HDOs, the military, third party Independent Service organizations, and device OEMs, has prepared us to apply just the right solution to your organization. Some of our services include:

  • Vendor Management
  • Contract Analysis
  • Equipment Assessment
  • Benchmarking
  • Cost Analysis
  • Vendor contract review and consolidation
  • CMMS database
  • Customized Policy and Procedure Development
  • CMMS Data reporting and risk and failure analysis
  • FDA recall notifications.
  • Inventory validation
  • Mentoring and Staff Training

There are too many aspects of a healthy HTM program to list. We provide a complete program that will stand up to every accrediting body. Whether you use TJC, DNV-GL, AAAHC, ACHC, HFAP, or any other CMS approved accrediting organization, we know which regulations apply to which sites in which states to ensure that your equipment inspections are nothing to stress about. 

technical services:

In today’s world great technicians are increasingly hard to find. Insight HTM has assembled a Community of Experts to work for you. We have experienced technicians available to travel to your site for projects, PM’s, and vacation coverage. Send an email to

consulting services:

Whether you’re not sure where to start, just need a few components of the management suite, or have a specific HTM project in mind, we are here to help. We stay attuned to the changing regulatory culture so that you don’t have to. We can assist with everything from test equipment and CMMS integrated PM checklist development to pre-purchase evaluations of capital equipment purchases to ensure that you say in compliance and in charge of your technology dollars. Send an email to

Our Process

So how do we get started? Each customer is unique and likely requires different services. Thus, once we receive your inquiry, we’ll work with you to determine the exact scope of work necessary at your facility. In these first communications we learn what your needs are, your previous level of service, your accrediting agency, how future oriented and proactive your organization is, and much more. If we all agree that Insight HTM and your organization are a good fit, we will gather your technical data and draft up a scope of work document to ensure that all deliverables are understood by both organizations. We work to make our on-boarding process very easy for our clients. Once an agreement is executed, we go to work for you.

We start with a current validated inventory. In many cases this requires an on-site visit. Good data is the key to all we do and it is important to start with a clean database. After all, this is the repository into which we must reach when the inspectors ask for histories.

We then create a secure, cloud-based CMMS account for you and place your inventory data into that database. This database, along with your policies and procedures, are the foundation of an effective HTM program. All reporting and useful analytics that can be derived from the data require an accurate data source.

Once your devices are tagged, inventoried, added to the database, and preventive maintenance activities are entered, we begin implementing your policies and procedures. We provide a clear MEMP (medical equipment management plan) and a tailored P&P set for your facility based on your facility, location, and accrediting agency. These are updated annually to reflect any changes in regulations or best practices. There is some level of site involvement at this stage as we aim to co-operate within your current workflow.

The next step is to gather your contracts for analysis. Here is where we can save you some money. We know what you should be paying your vendors. We know alternate service options. We know that many facilities don’t have an accurate, centralized service budget, and that department managers from different ends of a campus may be independently signing and renewing contracts. We had a customer that was paying $30k/yr on a device that hadn’t been in the building for two years! We can provide you a true Cost of Service for your HTM department. This data, correctly interpreted, is extremely helpful when it comes to capital equipment planning and budgeting.

There are too many service offerings to list all of our processes. Hopefully it’s clear our workflow is designed to make your experience as pleasant, efficient, and transparent as possible. If you have any questions or feedback regarding our onboarding process please contact us.

Tim McCauley

Materials Manager, Bend Surgery Center

"I would like you to know that I appreciate the quality, field expertise and timeliness of work that Insight HTM has done for Bend Surgery Center. It has been especially helpful to be able to obtain immediate equipment information and service that allow us to care for our patients without concern. I believe that their consultation product will be very valuable to us in the immediate future. In sum, it has been a pleasure to do business with Insight HTM."

Greg Sabin

Biomedical Supervisor, St. Charles Health System

"Our Health System Biomedical Services department has, over several years, had more and more demand and work piled on to our regular workload, until it got to the point where it was no longer manageable for us to offer service to many local community medical offices and clinics.
We had met Ray Marden (Insight HTM) and had spoken with him on a few occasions and were confident that he and his associates would be able to pick up where we left off and likely even provide a more complete service package than we were able to for so many of our community partner organizations.
Ray and his team have gone far above what most service organizations will do, and have experienced nothing less than very satisfied customers.
Insight HTM has now taken on much of the external service that our Biomed team previously tried to offer, and has allowed us the time and resources to continue to support our own Health System with excellence."

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